Returns, Replacements & Buyer Responsibilities

Rikeys is a marketplace that connects buyers with trusted sellers. Our policies are designed to ensure fair outcomes, accurate deliveries, and a smooth shopping experience.

How Returns Work on Rikeys

Returns and replacements are handled based on the nature of the issue and the product listing.

A return or replacement request may be approved if:

• You received a different item from what was ordered
• The item arrived faulty, damaged, or not working
• The item delivered is a different size, color, or variation than selected
• Essential parts or accessories listed on the product page are missing

These conditions reflect situations where the delivered item does not match the order or listing.

Preferred Resolution: Replacement or Exchange

In most cases, issues are resolved by arranging a replacement or exchange with the seller.

This approach ensures buyers receive the correct product as quickly as possible.

Refunds are considered only when a suitable replacement is not available.

When Returns Are Not Accepted

Return requests may not be approved if:

• The item matches the product description, images, and specifications
• The return is based on personal preference or a change of mind
• The item is considered expensive after purchase
• A lower price is found elsewhere after ordering

Timeframe for Reporting Issues

Any issue must be reported within 48 hours of delivery to allow timely verification and resolution.

Verification & Review

To assist sellers and speed up resolution, buyers may be asked to provide clear photos or short videos showing the issue.

Rikeys may review return requests to ensure decisions are fair and consistent across the marketplace.

Buyer Responsibilities

To help reduce unnecessary returns and ensure a smooth experience, buyers are encouraged to:

• Carefully review product descriptions, images, specifications, and size charts
• Confirm the correct size, color, model, or variation before checkout
• Read any important notes or usage instructions on the product page
• Confirm compatibility for electronics, accessories, or replacement parts
• Contact support or the seller for clarification before placing an order

Rikeys product pages are designed to provide all essential information needed to make confident purchasing decisions.

Shared Responsibility

Sellers are responsible for delivering products as described. Buyers are responsible for selecting the correct item based on the information provided.

This shared approach helps keep the marketplace reliable, efficient, and fair for everyone.

Need Help?

If you have questions about a product or this policy, contact us before placing your order:

Email: info@rikeys.co.ke

Phone: +254 789 051820