Frequently Asked Questions

General Questions

Who owns and operates Rikeys?
Rikeys is owned and managed by Rikeys Ltd, a Nairobi-based e-commerce and enterprise solutions company. We build tools that make shopping, selling, and business management fast, modern, and seamless.
What is Rikeys and how does it work?
Rikeys is a next-generation cross-border E-commerce and business infrastructure built for the world. We provide the digital foundation that powers modern shopping, selling, and enterprise management.

What Rikeys enables:
  • Shoppers: Buy safely from verified sellers, discover deals, and enjoy fast delivery.
  • Sellers: Instantly create professional digital stores and reach customers with zero technical skills.
  • Businesses: Manage inventory, branches, POS, staff, payments, and fulfilment in one connected system.
  • Brands & Enterprises: Advertise, scale, and build regional presence with our marketing and logistics tools.
Rikeys brings together ecommerce, fintech, logistics, and retail technology into one seamless ecosystem.
How do I contact Rikeys?
Email: info@rikeys.co.ke
Offices: Nairobi, Kenya.
Where can I find your Privacy Policy?
You can view it here: Privacy Policy.

For Buyers

How do I place an order?
Browse the product → tap **Add to Cart** → tap **Checkout** → choose delivery + payment method → confirm order.
How do I track my order?
After ordering, you’ll receive SMS/Email updates. You can also log into your account → go to **Orders** → select **Track Item**.
What payment methods do you accept?
Available options include:
  • M-Pesa
  • Visa / Mastercard
  • Bank Transfer
  • Paypal
  • Cash on Delivery (in eligible regions)
Do you offer delivery?
Yes. We deliver across the globe through verified logistics partners.
What is your return and refund policy?
You may return a product if it is:
  • Incorrect
  • Damaged
  • Not as described
  • Missing accessories
Refunds are processed within 24–72 hours after inspection.
How do I avoid scams?
Rikeys protects buyers through:
  • Seller Verification
  • Escrow-like payment flow
  • Tracking & delivery confirmation
Always communicate inside the platform and avoid making external payments.

For Sellers

How do I become a seller?
Rikeys welcomes credible sellers from anywhere in the world. Getting started is simple:

How to open your store:
  • Create a free account
  • Click Become a Seller
  • Complete your store/business profile
  • Upload your products and set your prices

Once approved, your store becomes visible to millions of shoppers. Start here: Open Store.
How does Rikeys seller payout work?
You receive your money via:
  • Bank Transfer
  • Paypal Transfers
  • M-Pesa
Payouts are released once the order is completed and delivered.
What fees do sellers pay?
Seller fees on Rikeys depend on the plan you choose: Starter, Growth, or Elite.

How each plan works
  • Starter: Ideal for new sellers: zero startup cost. Rikeys applies a margin on product prices.
  • Growth: Best for expanding stores: a modest monthly subscription with no margin applied on prices.
  • Elite: For high-volume or enterprise sellers: a higher monthly subscription, no margin applied on prices, priority support, and advanced features such as warehouse sync and multi-branch management.

For exact fees for each plan (monthly subscription, margin/commissions, or category-based fees where applicable), please visit your Seller Dashboard → Pricing & Plans, or contact info@rikeys.co.ke.
Does Rikeys provide a POS System?
Yes. Rikeys POS is a modern system with:
  • Real-time synced online + physical sales
  • Multi-branch inventory
  • Staff management
  • Sales analytics
  • Digital receipts
Perfect for shops, supermarkets, boutiques, restaurants, and wholesalers.
How do I advertise my products on Rikeys?
Sellers can boost visibility using:
  • Featured Listings
  • Homepage Placement
  • Category Promotions
  • Sponsored Ads
Ads can be activated from the Seller Dashboard.
How do I handle returns as a seller?
If a buyer reports an issue, you will be notified. You will inspect the item once it's returned. If the issue is valid, the buyer is refunded and the item is returned to you.
Business & Enterprise
Can businesses run multiple branches on Rikeys?
Yes. Rikeys supports multi-branch businesses with:
  • Centralized dashboards
  • Branch-level staff accounts
  • Branch-specific stock tracking
Does Rikeys support global selling?
Absolutely. Rikeys is built as a borderless commerce infrastructure, meaning credible sellers from any country can create stores, list products, and serve buyers across regions.

We support:
  • International seller registration — verified businesses worldwide can open stores.
  • Cross-border catalog uploads — list products priced in your preferred currency.
  • Worldwide order management — receive and process orders from supported countries.
  • Global fulfilment through trusted logistics partners for both export and import.
Rikeys is designed to grow beyond local markets — enabling global commerce with simple onboarding, transparent pricing, and an infrastructure that connects sellers and buyers across borders.