Our Commitment to Customer Satisfaction Rikeys Return Policy

At Rikeys, your satisfaction is our top priority. If you're not completely happy with a purchase, our dedicated customer service team is always ready to assist. We strive to ensure that every customer experiences the full value of their money, and our goal is to exceed expectations with every purchase.

Returns Policy

You have 14 days from the date you receive your item to request a return. To qualify for a return:

The item must be unused and in its original condition.

It must be returned in its original packaging.

Refund Process

Once we receive your returned item, we will inspect it and notify you of its status. If approved, your refund will be processed to your original payment method. The timeframe for receiving the refund depends on your card issuer's policies.

Shipping Costs

Return shipping costs are the customer's responsibility.

Shipping costs are non-refundable.

If you receive a refund, the return shipping cost will be deducted from the refund amount.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Downloadable software

Perishable goods (e.g., food, flowers, newspapers, magazines)

Personal care items (e.g., skin care products, undergarments)

Need Help?

If you have any questions about our return policy, feel free to contact us:

 - Email: info@rikeys.co.ke
 - Phone: +254 789 051820